|
Caller Line Identity (CLI)
When you make a call, the identity of your calling line is
transmitted along with the instructed destination of the call. This
happens even if you opt to conceal your identity from the ultimate
recipient of the call. It is that identity, your CLI, that enables
us to attach that call to your account when the time comes to
bill it. The development of the modern alternative telecoms
industry dates from the introduction of this technical
development.
Your involvement with us can take the form of "calls
only", or "calls
and line".
See the section entitled Automatic Call Routing for the former; we will
capture all your call traffic automatically, leaving the line
rental with BT. This service works only on BT lines, and you keep
your BT number (or CLI !).
See the section entitled Line Rental for the full transfer option. Unlike
"calls only", this can apply to NTL lines as well as BT
lines. It is only recently this has become possible, and is proving
very popular with existing and new customers. In line with the
"full service" we can now provide, we can also install
new lines for you.
We then bill the calls monthly to you, on fully itemised
statements. Your calls are also available for your download monthly
from this site. In the case of line rental you receive full details
each month of what you are paying for.
Telesales Calls
Your number can be blocked from receiving telesales calls
originating within the UK as demonstrated on
http://www.tpsonline.org.uk/tps/ It can be registered on the
Telephone Preference Service.
At the other end, we provide a TPS service for telesales
companies whose calls are automatically screened at the switches of
our carriers for registrants under the TPS schemes. They are thus
prevented from breaking the law by calling numbers that are
registered under the TPS scheme.
For telesales calls from law-breakers, or sales calls that
originate outside the UK, the Choose to Refuse service allows you
to block any originating number immediately after receiving the
call. Alternatively you can block any call that does not declare
its origination.(which might of course
include friendly calls). This is the Anonymous
Caller Reject service. If we provide your total line service we can
arrange these services for you, otherwise you should contact
BT.
| 